In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, FNL MEDIA PRIVATE LIMITED has appointed a Grievance Officer to address your complaints, concerns, and rights requests.
1. Grievance Officer
Name: Nitin
Designation: Grievance Officer, FNL MEDIA PRIVATE LIMITED
Email: support@fnlserv.com
Phone: +91 87961 87054 (Mon–Fri, 10:00 AM – 6:30 PM IST)
Address: Office No. S-2, 2nd Floor, Uma Plaza, Plot No. 13, Sector - 4, Bharat Nagar, Vaishali, Ghaziabad, Uttar Pradesh - 201010
2. What You Can Reach Out About
- Service quality, delays, or billing issues.
- Refund or cancellation disputes.
- Privacy or DPDP-rights related requests (access, correction, erasure, withdraw consent).
- Complaints regarding website content, communications, or marketing.
- Reports of misuse of FNL Services branding or services by third parties.
3. Filing a Grievance
Email us with subject line "Grievance — [Brief Subject]". Please include your full name, contact details, order ID (if applicable), nature of grievance, and any supporting documents.
4. Acknowledgement & Resolution Timelines
- Acknowledgement: within 24 hours of receipt.
- Resolution: within 15 days of receipt, in line with the IT Rules 2021.
- For DPDP rights requests: response within 15 days; complex cases may extend up to 30 days with prior notice to you.
5. Escalation
If your grievance is not resolved to your satisfaction, you may escalate as follows:
- For consumer disputes: National Consumer Helpline (1915) or the Consumer Disputes Redressal Commission having jurisdiction.
- For data-protection grievances: the Data Protection Board of India once it is operational under the DPDP Act, 2023.
- For payment disputes: the relevant payment gateway's grievance channel and / or the Reserve Bank of India's Integrated Ombudsman Scheme.