This Privacy Policy explains how FNL MEDIA PRIVATE LIMITED ("we", "our", "us"), operating as FNL Services, collects, uses, shares, and protects your personal information when you visit fnlserv.com or use our services. This policy is drafted in alignment with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable rules.
We collect data you provide directly (name, email, phone, company name, project notes, billing address) when you submit a contact form, book a consultation, or purchase a service. We also automatically collect technical data (IP address, browser type, pages visited, referral source) using cookies and analytics scripts. For payments, our gateway partner collects UPI / payment details — we do not store such payment credentials on our servers.
We process your data to (a) deliver the services you've purchased; (b) communicate about your engagement, invoices, and updates; (c) respond to enquiries and support requests; (d) comply with legal, tax, accounting, and regulatory requirements; (e) improve our website and services; (f) send service-related and (with consent) marketing communications.
We process personal data based on (a) your consent — given freely, specific, informed, unconditional, and unambiguous through a clear affirmative action; (b) certain legitimate uses permitted by the DPDP Act; (c) compliance with law or court order. You may withdraw consent at any time by writing to support@fnlserv.com.
We do not sell your personal data. We share it only with: (a) service providers who help us deliver the services (e.g., email hosting, payment gateway, cloud infrastructure) — bound by confidentiality and data-protection obligations; (b) investors or partners — only where you've explicitly authorised the introduction; (c) authorities, where required by law or to protect rights.
Some of our service providers may store data on servers outside India. Any such transfer will be made only in compliance with applicable Indian data-protection law and with reasonable security safeguards in place.
We retain personal data only for as long as necessary to deliver the engagement and to comply with legal, tax, and accounting obligations (typically up to 8 years for financial records under Indian tax law). After that, we either delete or anonymise the data.
We use industry-standard safeguards including HTTPS/TLS encryption in transit, access controls, encrypted credentials storage, and limited employee access on a need-to-know basis. No system is 100% secure — we encourage you to use unique passwords and to alert us immediately at support@fnlserv.com if you suspect any compromise.
Under the DPDP Act, you have the right to (a) access a summary of personal data we process about you; (b) request correction or update of inaccurate data; (c) request erasure of data no longer needed; (d) nominate another individual to exercise these rights in case of incapacity; (e) lodge a grievance with our Grievance Officer (see Grievance Redressal) and, if unsatisfied, with the Data Protection Board of India.
Our services are not intended for individuals below 18 years. We do not knowingly process the personal data of children. If you believe a child has provided us data, please contact us and we will delete it promptly.
We use Google Analytics 4 to understand site traffic and improve user experience. Analytics data is aggregated and not used to identify you personally on our side. You can disable cookies in your browser settings; some site features may not work as a result.
If you opt in, we may send you newsletters, service updates, and offers. You can opt out anytime by clicking the unsubscribe link in any email or by writing to support@fnlserv.com.
We may update this policy. The "last updated" date reflects the most recent change. Material changes will be communicated via email or a website notice.
For privacy-related grievances or DPDP rights requests, please contact our Grievance Officer:
Nitin
Email: support@fnlserv.com
Phone: +91 87961 87054
Address: Office No. S-2, 2nd Floor, Uma Plaza, Plot No. 13, Sector - 4, Bharat Nagar, Vaishali, Ghaziabad, Uttar Pradesh - 201010
We will acknowledge grievances within 24 hours and resolve them within 15 days.