This Refund Policy explains when refunds are issued, how to request one, and the timelines you can expect. By purchasing a service from FNL Services, you agree to this policy.
1. General Principle
We deliver consultancy and creative services, where significant value is created at the kick-off and discovery stages. Refunds are therefore handled on a stage-by-stage basis rather than a flat money-back guarantee. We aim to be fair: if we have not started materially on your engagement, you will get most or all of your money back.
2. Eligible Refund Scenarios
- Cancellation before kick-off call — full refund less a 5% transaction-handling fee, if cancellation is requested before the kick-off call.
- Service not delivered as described — if we fail to deliver the work scoped in the package and cannot remedy it within a reasonable cure period (15 working days), you may request a pro-rated refund.
- Duplicate / wrong charge — fully refunded.
- Unable to commence engagement — if we are unable to commence work for reasons attributable to us, you receive a full refund.
3. Non-refundable Scenarios
- Engagement has already passed the kick-off / discovery phase and significant work has been done.
- Outcome-based dissatisfaction (e.g., "I didn't raise the round I wanted") — outcomes depend on market and execution variables outside our control. We will, where possible, offer additional support or partial credits.
- Micro-services (₹100–₹5,000) once delivery has commenced.
- Any service requested with rush / expedited delivery once work has started.
- Cancellation requested after 30 days of payment for services already in progress.
4. How to Request a Refund
Email support@fnlserv.com with subject line "Refund Request — [Order ID]", including the order ID, payment date, amount, and reason for the request. Our team will acknowledge within 24 hours and respond with a decision within 5 working days.
5. Refund Timelines
- Approval: refund decisions communicated within 5 working days of the request.
- Processing: once approved, refunds are initiated to the original payment method within 3 working days.
- Bank credit: depending on your bank, the refund typically reflects within 5–7 working days of initiation. UPI refunds are usually faster (1–3 working days).
- Total time: from request to bank credit, expect up to 14 working days in the worst case.
6. Mode of Refund
Refunds are credited to the same bank account / UPI handle used for payment. We do not refund to a different account.
7. GST & TDS Adjustments
Refunds will be net of any GST / TDS adjustments where mandated by law. We will share the calculation transparently in writing.
8. Escalation
If you are not satisfied with the refund response, you may escalate to our Grievance Officer (see Grievance Redressal).
9. Contact
Email: support@fnlserv.com · Phone: +91 87961 87054